Skills
Levels
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Lesson Plans and IdeasBusiness English IntroductionsSocial situations Greetings, body language Formality/Informality Cultural differences Asking appropriate questions Describing Self, Company and ProductsUsing tenses appropriately Sample sentences Business knowledge Describing trends Business VocabularyWorkplace Industry/Field Procedures and Processes Marketplace Buying and SellingShopping Bargaining Presenting products Asking about products Using the telephonePoliteness Appropriate speech Making appointments Taking and leaving messages Business MeetingsRoles: leader, participants Functional phrases Focusing on topic Concluding Making assignments Follow up Analyzing Business SituationsBringing up the topic Using facts and figures Making recommendations Agreeing/disagreeing MarketingCustomer surveys Target audience Promotion Location Business CorrespondenceInternal Memos Announcements Minutes Reports External Faxes Business letters Proposals Contracts Business PresentationsKnow yourself Self confidence Professionalism Positive attitude Know your stuff Knowledge, facts, trends Research and experience Know your audience Demographics Background Purpose Body language Gestures, posture Eye contact Voice, speed and volume Organization Clarity of Language Highlighting Signposting Rehearsal Using Visuals Equipment Overhead projector Computer display Realia Creativity Using humor appropriately Interest and persuasion Handling questions Understanding question Referring to resources Deflecting |
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